Gem Registration

• Sellers: Manufacturers, service providers, resellers, and authorized dealers who wish to offer their products or services to government buyers.
• Buyers: Central and state government ministries, departments, public sector undertakings (PSUs), and other autonomous bodies.

• Access to a large market: Opportunity to sell to numerous government buyers across India.
• Transparency and efficiency: Fair and open procurement process with standardized terms.
• Direct purchase options: Quick and easy sales for orders up to ₹25,000 without bidding.
• Prompt payments: Streamlined payment processes with defined timelines.
• Reduced marketing costs: No need for extensive marketing efforts as buyers come directly to the platform.

• Legal Entity: Must be a legally recognized entity in India (Proprietorship, Partnership, Company, etc.).
• Valid Documents: PAN, GSTIN (if applicable), and other relevant business registration documents.
• Bank Account: An active bank account linked to the business.
• Email and Mobile Number: Valid and active email ID and mobile number for communication and OTP verification.

• Visit the GeM Portal: Go to https://gem.gov.in/.
• Sign Up: Click on 'Sign Up' and select 'Seller' from the dropdown.
• Provide Business Details: Enter required information such as business type, PAN, and address.
• Verify Contact Information: Complete OTP verification for email and mobile number.
• Upload Documents: Submit necessary documents like PAN, GST certificate, and business registration proof.
• Complete Profile: After registration, log in to fill out your seller profile and start listing products or services.

• Registration Fee: As of October 2023, there is no registration fee for sellers to join GeM.
• Transaction Charges: Nominal transaction charges may apply based on the value of orders received.

• PAN Card: of the business entity.
• GSTIN Certificate: (if applicable).
• Business Registration Proof: Such as Udyam Registration, Certificate of Incorporation, or Partnership Deed.
• Bank Account Details: Canceled cheque or bank statement.
• Identity Proof: Aadhaar, Passport, or Voter ID of the authorized signatory.
• Address Proof: Utility bill or rental agreement of the business premises.

• Direct Purchase: For orders up to ₹25,000, buyers can purchase directly from any available seller.
• L1 Purchase: For orders between ₹25,000 and ₹5,00,000, buyers compare prices and purchase from the seller offering the lowest price (L1).
• Bidding and Reverse Auction: For orders above ₹5,00,000, procurement is done through an open bidding or reverse auction process to ensure competitive pricing.

• Online Payments: Payments are processed electronically through the GeM portal.
• Timelines: The platform mandates timely payment to sellers, typically within 10 days of product acceptance.
• Payment Modes: Various modes like net banking, NEFT/RTGS, and others are available.

• Performance Metrics: Sellers are rated based on order fulfillment, quality, and compliance.
• Benefits: Higher ratings improve visibility to buyers and increase chances of receiving orders.
• Monitoring: Continuous performance evaluation encourages sellers to maintain high standards.

Yes, sellers can add, edit, or remove product and service listings at any time. It's important to keep listings accurate and up-to-date to avoid order cancellations or negative ratings.

• Preferential Treatment: Micro, Small, and Medium Enterprises (MSMEs) enjoy certain benefits like exemption from earnest money deposits.
• Visibility: MSME products are highlighted, and filters are available for buyers to search specifically for MSME offerings.
• Support: Dedicated support and training resources are available for MSMEs.

• Penalties: Non-compliance with GeM policies can lead to penalties, including suspension or deactivation of the seller account.
• Grounds for Penalties: Delayed deliveries, supplying substandard products, and violating terms and conditions.
• Dispute Resolution: GeM provides mechanisms for resolving disputes between buyers and sellers.

Yes, GeM offers training sessions, webinars, and tutorials for both sellers and buyers. User manuals, FAQs, and video guides are accessible on the GeM portal. A dedicated helpdesk is available for assistance.

GeM employs robust security measures, including encryption and secure login protocols. User data is protected under the platform's privacy policies. GeM adheres to government regulations regarding data protection.

• Eligibility: Primarily, Indian entities registered in India can register.
• Foreign Entities: Foreign companies can participate if they have a registered office or branch in India and comply with Indian laws.
• Documentation: Additional documents may be required for foreign entities.

Once registered, the account remains active unless deactivated due to non-compliance or by the user's request. Sellers should keep their profiles and documents updated to avoid any operational issues.

GeM provides a structured process for resolving conflicts between buyers and sellers. Issues can be escalated to higher authorities within GeM if not resolved at the initial stages. In some cases, arbitration may be used as per the terms and conditions of the platform.